Terms and Conditions
Client Guidelines & Working Together
Welcome
My intention is to create a calm, respectful and professional space where you feel supported, safe and fully present in our work together.
The notes below simply clarify how I work and help protect the quality of the experience for everyone.
Scope of Support
Sessions may include intuitive leadership coaching, business strategy, mentoring, Reiki/energy work, or related guidance.
This work is designed to support clarity, alignment, and personal or professional growth.
While intuitive insights and energetic practices can offer perspective and direction, they are not a substitute for licensed medical, psychological, legal, or financial advice.
Clients remain responsible for their own decisions and are encouraged to seek appropriate qualified professionals where needed.
If you are experiencing acute mental health challenges, please seek support from a licensed healthcare provider alongside our work.
Booking & Payment
Sessions are reserved especially for you and include preparation and dedicated time.
• Payment is required in advance to confirm your booking
• Sessions are considered fulfilled once delivered
• Packages are to be used within the agreed timeframe
Invoices are payable by the stated due date.
Where payment is delayed, a 15% late fee may be applied to cover administrative and scheduling impact.
This simply ensures fairness and allows me to protect dedicated time for all clients.
Rescheduling
Life happens — flexibility is always possible with notice.
Sessions may be rescheduled with at least 24 hours’ notice.
Late changes may be forfeited, as the time has been held exclusively for you.
Communication
Between sessions, you’re welcome to reach out for brief updates or practical questions.
Deeper coaching, processing or support is best held within our dedicated session time, where we can give it the space it deserves.
Messages are answered during business hours:
Tuesday–Saturday
9am–8pm (UK time)
Professional Space
I care deeply about creating a space that feels grounded, safe and respectful.
Kindness and professionalism are expected on both sides.
If communication or behaviour becomes inappropriate, aggressive, or outside respectful boundaries, I may choose to pause or discontinue our work together.
This simply protects the integrity of the container for everyone.
Right to Conclude Work
Occasionally, I may feel that another practitioner would better support your needs, or that the container is no longer aligned.
In these cases, I reserve the right to conclude our work and guide you toward alternative support where appropriate.
Confidentiality
Everything shared within sessions is treated with discretion, care and confidentiality.
Agreement
By booking a session or programme, you acknowledge and agree to these guidelines.
Thank you for helping create a space built on trust, clarity and mutual respect.
Warmly,
Aude