Refund and Cancellation Policy
Your 14 day right to cancel
If you book online, by email, or by phone, you have 14 days from the date of booking to cancel and receive a full refund, provided no session has yet taken place. If you ask us to begin within the 14 day period and then cancel, we will refund the amount paid less a proportionate charge for any session already delivered.
After 14 days, the terms below apply. This does not affect your statutory rights.
One to one sessions, initiations, and journeys
Cancellation
Sessions cancelled with at least 48 hours' notice can be rescheduled at no charge.
Sessions cancelled with less than 48 hours' notice, and sessions missed without notice, are charged in full and cannot be refunded or rebooked without charge.
Rescheduling
Each session can be rescheduled once, free of charge, with at least 48 hours' notice. Please reschedule using the link in your booking confirmation email, or by emailing info@audefirmin.com. Please keep your confirmation email as it contains your rescheduling link and deadline.
Any further rescheduling is at our sole discretion and may be charged.
No rescheduling is offered for lateness. If you arrive late, the session will still end at the scheduled time and the full fee applies.
Journeys and packages
Once a journey has begun, it cannot be refunded except where we are unable to deliver it. Journeys must be completed within the timeframe agreed at booking. Unused sessions expire at the end of that period unless an extension has been agreed in writing.
Journeys are personal to you and cannot be transferred or shared.
If we end a journey early for any reason, unused prepaid sessions will be refunded in full.
Payment plans
If you are paying by instalments, every instalment remains payable on its due date regardless of how many sessions you have attended. Any instalment not paid by its due date will incur a late payment fee of 15% of the overdue amount, and sessions may be paused until the balance is settled.
Events, workshops, and trainings
Bookings for events, workshops, and trainings are not refundable unless the event is cancelled or rescheduled by us, in which case you may choose a full refund or a place on the rescheduled date.
You may transfer your place to someone else if you cannot attend. Please let us know the name and email of the person attending in your place at least 24 hours before the event.
No rescheduling or refund is offered for lateness or non attendance.
Credit vouchers
In some circumstances we may, at our sole discretion, issue a credit voucher instead of a refund. Vouchers are valid for 12 months from the date of issue, are personal to you, and cannot be exchanged for cash.
Cancellations by us
If we need to cancel or reschedule a session or event for any reason, including illness or circumstances beyond our control, we will offer you an alternative date or a full refund for that booking. We are not responsible for any travel or other costs you may have incurred.
How refunds are paid
Refunds are made to the original payment method. Please allow up to 10 business days for the refund to appear in your account once it has been approved.
Complimentary consultations
The complimentary consultation is not a paid service and no refund applies. If you cannot attend, please let us know so the time can be offered to someone else.
Contact
For any questions about this policy, or to cancel or reschedule, email info@audefirmin.com.